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Salesforce and Amazon Web Services (AWS) Expand Global Strategic Partnership
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New Delhi, Nov. 22 -- Amazon Web Services, Inc. (AWS) and Salesforce announced an expansion of their global strategic partnership. Salesforce is introducing Service Cloud Voice, a new offering that seamlessly integrates Amazon Connect, to provide contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service support.
Salesforce already relies on AWS as its primary public cloud provider, and through this partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology. As part of its Service Cloud Voice offering, Salesforce will now offer Amazon Connect, a simple to use cloud contact center service from AWS that makes it easy for organizations to deliver better ...
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