New Delhi, Oct. 22 -- Pegasystems Inc. announced Next-Best-Action Designer - an intuitive AI configuration wizard that makes it fast and easy for business users to optimize customer experiences across all channels. With step-by-step guidance rooted in proven best practices, this new Pega Customer Decision Hub capability removes the complexity inherent in creating and deploying advanced customer decisioning models to help organizations generate value faster and with less risk.

Any serious customer-oriented business needs to harness the power of AI to better connect with customers. But configuring AI for the enterprise can be highly complex. Few AI solutions come with any practical guidance for design, activation, or optimization - which i...