Nairobi, Sept. 11 -- Mobile phone operators, including Safaricom #ticker:SCOM, Airtel and Telkom Kenya, will compensate businesses and customers when network outages knock out voice, data and text services under new draft regulations.
The draft regulations, which were published yesterday for public comment, seek to compel the telecommunications providers to either pay or offer credit equivalent to the time mobile phone users are without voice and SMS services.
The new rules are aimed at shielding millions of mobile phone clients from poor services related to network outages, including lack of Internet connections.
The regulator is permitted by law to sanction any telecommunications company that inconveniences customers through service in...