Nairobi, Sept. 13 -- Picture this. You are a manager at a legacy company that has stood the test of time but faces stiff competition from new agile start-ups.

Under you is a team of muti-generational employees: Generation X, baby boomers, millennials, and Generation Z.

One day, one of the youngest employees comes in late to work. It was raining. When you ask her to explain her lateness, she retorts, "Unlike my colleagues, I don't have a car!"

You are taken aback and ask her, "Do you expect your boss to provide one for you? It's not their job."

You ask the young lady to apologise, but her response, "I don't feel like it," floors you. Welcome to the dilemma of managing the cocktail of different employee attitudes and expectations at the...