Nairobi, July 2 -- The global concept of making government information more accessible for public, has had countries strive embrace technology and implement the concept of e-governance.
The uptake of information, communication and technology (ICTs) immensely contributes to the development of a seamless understanding of government operations, which is more participatory, transparent, accountable, auditable, effective, efficient, communicative, and interactive.
The bottom-up characteristic of e-governance, enables citizens to become the main actors of the governance process; whereby they are active participants rather than passive users. For example, iTax is one of the services that has streamlined the filling of taxes easing the ordinarily...