Laws firms can adopt to enhance customer care
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Nairobi, Aug. 10 -- You must have heard of the old adage, "The customer is always right", or "The customer is king." This is not only a marketing/customer care gimmick, it is also becoming an emerging legal issue in customer care.
A business that quickly adapts to emerging legal issues is one that sets itself apart in delivering on customer care. I will highlight a few laws that businesses can adopt and enhance customer care and experience.
The first attitude to have as a business is to remember that every customer has certain legal rights when relating with you.
A business that respects its customers will comply with their rights. Today's customer is very sophisticated and often knows their rights.
A business ought to uphold customer...
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