U.K, Dec. 20 -- Faced with mounting challenges on urban congestion, cost pressures and environmental concerns - how should businesses adapt their delivery models to meet rocketing ecommerce order volumes?
Ecommerce has grown massively, and probably permanently, during the pandemic to 30% or more of retail trade. Customers increasingly value the convenience, assurance, immediacy, pricing and safety of ordering online.
The performance of many home delivery operations during the COVID crisis has been truly impressive, ramping up capacity at break-neck speed, running continuously at peak levels, or for some new entrants being truly creative with "emergency models". However, the traditional 'last mile' delivery model - from distribution centr...