Srinagar, Jan. 4 -- In the hotel industry, professionals are trained to handle pressure, expectations, and complaints. From the first day of training, we are taught that the guest is central to everything. Their comfort, satisfaction, and experience define our success. Over the years, I realized that while guests can be demanding, their problems are usually honest and solvable. During my experience in hotels, handling guest complaints never felt overwhelming. A complaint is simply an expression of unmet expectations. Whether it involved a room issue, service delay, billing confusion, or communication gap, I always had one thing clear in my mind-there is a solution. Hotels operate with standard operating procedures, escalation matrices, an...