South Africa, Aug. 31 -- As the march of technology advances in almost every facet of human life - from online shopping to financial transactions to e-learning - major, traditional brands that were built on their physical and market presence are forced to adjust to potential disruption.

It is a concept that has become increasingly obvious and concerning to South Africa's banking sector, where an increasing proportion of transactions done by customers occur online, in the cloud, and in a seamless and almost invisible manner. The need to visit a branch has become near obsolete in recent years, more so now in our current pandemic reality than ever before. The big question on the minds of banks is how to remain relevant and 'present' in the ...