South Africa, May 18 -- Online shopping (or e-commerce) is abuzz on social media as it was recently announced that online retailers could sell any product, other than alcohol or cigarettes, under Alert Level 4. This new regulation is expected to lead to a drastic increase in online shopping amongst South Africans.

What are customers saying?

A recent Nielsen syndicated study focusing on the impact of Covid-19 on consumer behaviour revealed that 29% of South Africans have claimed to be shopping more online. But are South Africa's online retailers geared for this increase?

A quick review of the major online retailer's social media pages' show array complaints from customers. Why is this? Could it be that South African online retailers wer...