Dhaka, March 12 -- Khilgaon resident Toufiq Hasan recently returned home from Kuala Lumpur on "Malaysia Airlines" and discovered that he had lost a bag.

He dialled the hotline number of Dhaka's Shahjalal International Airport and made a complaint to the authorities.

On the operator's advice, he then sent an SMS to the airport's "Lost & Found" desk.

Later, a member of the coordinating team who was there explained to him the next course of action on a return call.

Two days later, he received a call from the Lost & Found branch informing him that his bag had been found. He was highly pleased about it.

Shah Ali, a Bangladeshi-origin American, contacted the email address given on Shahjalal's website and asked if he would get an on-arrival...