United Kingdom, March 10 -- The UK government is keen to embrace artificial intelligence (AI) to help to improve public services.

Peter Kyle, the UK's innovation and technology secretary, has suggested that phone centre waiting times could be cut in half by using AI technology.

He told Sky News: "I am determined to drive this technology through the government."

In recent times, Brits have bemoaned the long waiting times they often face while trying to access services such as Citizens Advice, HMRC and the DVLA.

But a new AI helper, known as Caddy, could now transform the services, saving taxpayer money and improving the overall experience in the process.

The government minister explained: "People won't know when they're calling that t...