Australia, March 20 -- New South Wales Land and Environment Court issued text of the following judgement Feb. 20:
1. This case is about whether the Australian Financial Complaints Authority discriminated against Mr Connor on the ground of his disability.
2. For the reasons set out below, we found that the complaint was not substantiated.
Background
3. The Australian Financial Complaints Authority (AFCA or the Authority) provides an external complaint resolution scheme to resolve complaints about certain financial services provided by AFCA Members.
AFCA complaint
4. In 2022 Mr Connor made three complaints to AFCA about services he received from Financial Firms covered by the scheme. Mr Connor's third AFCA complaint was made on 12 Decem...