Thiruvananthapuram, Jan. 3 -- TRV (Kerala) International Airport Limited, operator of Thiruvananthapuram International Airport (Code: TRV), has been honoured with prestigious Airports Council International Level 3 accreditation for customer experience.

The accreditation is based on Airport Customer Experience, which was upgraded to Level 3 from Level 2 that was awarded in July 2024.

The Airport Customer Experience Accreditation is a multilevel accreditation programme developed by Airports Council International (ACI) to guide airports towards achieving excellence in customer experience management. The level 3 is awarded based on parameters like Airport Culture, Governance, Operational Improvement, Measurement, Customer Strategy and Custo...