New Delhi, Aug. 5 -- We talk endlessly about scale, CAC, virality, and optimization. But quietly, behind every feature that lands, and every feature that fails, there's one muscle that separates meaningful products from forgettable ones. Empathy.

Not the performative kind. Not a slide in a deck. Real empathy. The kind that listens before it launches. The kind that redesigns a flow not because metrics dip, but because a user felt unseen. The kind that knows every confused user isn't a problem, they're a reminder.

And in a high-context, high-skill category like fantasy sports gaming, empathy isn't just a nice-to-have. It's the difference between user activation and user abandonment.

The First Game Is Never Just a Game

We've seen it, the...