Chennai, Oct. 20 -- Railway staff of Chennai Egmore station were able to trace and deliver a lost wristwatch of a passenger valued at Rs 5,000 to the passenger in under an hour after the complaint was received, a press release said.

Dr Guru Bruno, a passenger in Train No. 20628 Nagercoil-Chennai Egmore Vande Bharat Express on October 18, had forgotten his wristwatch in the restroom of the train.

He filed a complaint using the RailMadad portal at 12:28 am, and gave his PNR, coach and seat. It took the Railway Helpline a few minutes to confirm his complaint through a call and SMS.

According to the press release, at 12:49 am, the Railway Protection Force (RPF) reported to him that the train had already been pulled into the yard and that a...