Gandhinagar, Dec. 31 -- To bridge the gap between citizens and the government by making maximum use of the potential of technology, the then Gujarat Chief Minister Narendra Modi launched the SWAGAT (State Wide Attention on Grievances by Application of Technology) programme on April 24, 2003.

The objective of this programme was simple yet powerful: to enable citizens to present their grievances directly before the highest levels of the government without fear, delay, or procedural obstacles. The scope of the SWAGAT online programme has expanded to districts, talukas, and villages.

This initiative, launched by the Prime Minister, is today being effectively managed by Gujarat Chief Minister Bhupendra Patel.

Since 2003, for the past 22 yea...