Gandhinagar, Dec. 31 -- Celebrating 22 years of transformative governance, the SWAGAT programme continues to redefine how citizens interact with the state. Originally launched by then-CM Narendra Modi in 2003, the platform has achieved a staggering 99.10% resolution rate.

To bridge the gap between citizens and the government by maximising the potential of technology, the then Chief Minister Shri Narendra Modi launched the SWAGAT (State Wide Attention on Grievances by Application of Technology) programme on April 24, 2003. The objective of this programme was simple yet powerful: to enable citizens to present their grievances directly before the highest levels of the government without fear, delay, or procedural obstacles. The scope of the...