New Delhi, Dec. 1 -- The Reserve Bank of India (RBI) on Monday highlighted a significant rise in consumer grievances, with 13.34 lakh complaints registered during FY 2024-25, a 13.55% increase from FY 2023-24.

In its Integrated Ombudsman Scheme Annual Report for FY 2024-25, RBI highlighted an expanded digital complaint footprint, improved disposal efficiency, and increasing concerns around loans, credit cards and digital frauds.

Of these compaints, the Centralised Receipt and Processing Centre (CRPC) handled 9.11 lakh complaints, while Offices of the RBI Ombudsman (ORBIOs) received 2.96 lakh complaints through direct CMS submissions and assignments by the CRPC.

Despite the rising volume, the ORBIOs managed to maintain an impressive 93....