New Delhi, March 8 -- Parul Kanwar, a X user said that her 82-year-old grandmother was injured at Delhi Airport after Air India allegedly failed to provide a pre-booked wheelchair, causing her to walk before collapsing.

In a post on X, Parul Kanwar accused the airline of "negligence, and explained how her grandmother, the widow of a decorated lieutenant general, faced hardships even after booking a wheelchair in advance.

"For our travel back from Delhi to Bangalore on 4th March 2025, we booked a wheelchair for my 82-year-old grandmother well in advance--confirmed by the airline. Upon reaching the airport, she was not allocated one," Parul wrote on X.

"With no other option, this old lady slowly made her way across 3 parking lanes at T3 ...