New Delhi, May 21 -- Only one out of four banks worldwide is using artificial intelligence tools to gain a competitive advantage over peers, even as such emerging technologies are fundamentally transforming the banking sector, according to a report by consultancy firm Boston Consulting Group (BCG).

The banking industry is at a pivotal point in 2025. Artificial Intelligence (AI) is no longer an emerging trend--it is a game-changer, unlocking new frontiers in efficiency, accessibility, and economic growth.

BCG's report, "The AI Reckoning in Banking," outlines how artificial intelligence--especially generative and agentic AI--is fundamentally transforming the banking industry.

The report also highlighted a widening gap between banks that ...