New Delhi, Aug. 24 -- Indian BPO services' export growth has outpaced that of IT services over consecutive years and is expected to maintain this momentum in the Financial Year 2026 (estimated), according to a report by Kotak Institutional Equities.

The report noted that the trend is being driven by a heightened focus on cost optimisation among global clients, leading to increased outsourcing of business processes and a shift toward offshore delivery models.

The BPO (Business Process Outsourcing) sector involves a company hiring an external third-party service provider to perform specific business functions, such as customer service, technical support, accounting, or human resources

The global BPO services market is likely to report a ...