New Delhi, Aug. 14 -- Generative Artificial Intelligence (AI) has the potential to improve banking operations in India by up to 46 per cent, according to a report by the Reserve Bank of India (RBI).

The central bank noted that AI can help financial institutions better understand customer behaviour, improve efficiency, and offer more personalised services at scale.

It stated, "GenAI is poised to improve banking operations in India by up to 46 per cent".

The report said AI is increasingly being adopted across the financial services sector. This adoption is being driven by multiple needs, including enhancing customer experience, improving employee productivity, increasing revenue, reducing operational costs, ensuring regulatory compliance...