New Delhi, Dec. 28 -- The Ministry of Civil Aviation (MoCA) has operationalised a dedicated 24x7 control room in Delhi to strengthen passenger support and streamline grievance redressal across airports and airlines.

Speaking with ANI on Sunday, Pramod Kumar Thakur, Deputy Director General of the Ministry of Civil Aviation, said the control room has been functional since the night of December 9 and brings all key stakeholders under one roof.

"This control room has been operational since the night of the 9th, and we have brought together all the stakeholders - all our airlines, airport operators, our MoCA team, our DGCA team, our development team - all the teams are seated here in one place.", Thakur said.

He added that the initiative is...