Bengaluru, May 14 -- Bangalore Electricity Supply Company (BESCOM) is set to launch a digital portal aimed at enhancing transparency and efficiency in the consumer grievance redressal process, announced N Sivashankar, Managing Director of BESCOM.

He made this announcement while addressing a workshop earlier this week, organised jointly by the Karnataka Electricity Regulatory Commission (KERC) and BESCOM, for the office bearers and members of the Consumer Grievance Redressal Forum (CGRF) at the KEB Engineers Association Hall.

"To strengthen consumer rights and improve accountability, a dedicated digital platform is being developed for managing consumer complaints. The Chief General Manager of Corporate Affairs has been entrusted with ove...