New Delhi, Nov. 20 -- Banks must build systems that are technologically advanced yet simple enough for every customer to trust and understand, as usability and clarity have now become as critical as security itself, Anand Kumar Kasturi, Data Protection Officer at Kotak Mahindra Bank, told ANI on Thursday.

"We can't expect the customer to have the tech savviness of the fraudster or the banker. The responsibility is on us to make systems simple and secure," Kasturi said on the sidelines of the AI Impact Summit organised by Google.

With the rise of AI-enabled scams and digital impersonation, he warned that banks face an increasingly complex threat landscape. Criminals no longer rely solely on direct financial theft; instead, they exploit s...