New Delhi, Dec. 2 -- The Union Finance Ministry on Tuesday said an upgrade of the Complaint Management System is being envisaged with advanced features and AI-enabled tools to streamline complaint handling at the Reserve Bank of India (RBI).

While answering an unstarred question in Rajya Sabha, the Minister of State (MoS), Ministry of Finance, Pankaj Chaudhary, said, "The process of complaint resolution is being streamlined through revision in the Reserve Bank-Integrated Ombudsman Scheme."

Further, the Reserve Bank of India has developed comprehensive training modules to strengthen the skill set of Ombudsman staff, organises hands-on workshops for the effective handling of complaints, and periodically assesses staff requirements interna...