New Delhi, Feb. 7 -- Department of Consumer Affairs has set-up an AI-enabled National Consumer Helpline (NCH) system that offers sector-wise analysis of grievances.

As per a Ministry of Consumer Affairs, Food and Public Distribution release, this new technology-driven approach is aimed at improving the speed and efficiency of resolving consumer issues, particularly in the education sector.

As a result of these technological advancements, the number of calls received by NCH has grown more than tenfold, from 12,553 in December 2015 to 1,55,138 in December 2024.

"This exponential growth reflects the rising confidence of consumers in the helpline," the release said.

Similarly, the average number of complaints registered per month has surg...