New Delhi, Jan. 5 -- : The elderly woman passenger, who had "traumatic experience" during an Air India flight from New York to Delhi on November 26 last year as a co-passenger allegedly urinated on her has said in her complaint that she wanted the man arrested but the "crew brought the offender" before her against her wishes and he profusely apologised so that no complaint is filed against him.

In her complaint to 'Grievance Air Sewa', the woman narrated the entire incident in detail and said the man "unzipped his pants and urinated on me and kept standing there until the person sitting next to me tapped him and told him to go back to his seat".

She alleged that the Air India crew was "deeply unprofessional" and was "not proactive in man...