Jakarta, Sept. 18 -- The COVID-19 pandemic has forced everyone to get to know and become conversant with digital technology. Nearly all the activities that were earlier done face-to-face or manually, such as meeting people and making cash transactions, are now being performed virtually.

The use of technology has grown consistently during the pandemic, given the need for everyone to maintain physical distance and communicate virtually. Digital technology is currently being used for smaller tasks, such as shopping and online payments, as well as for more advanced ones.

Data from Katadata's 2020 research has shown that online shopping increased by 73 percent, while online payments climbed 65 percent in 2020. A similar trend was seen in the...