Sri Lanka, July 24 -- Companies and institutions have no legal provisions to impose additional charges ranging from 2.5% to 3% on customers for transactions made using credit or debit cards, the Director of Payments and Settlements at the Central Bank of Sri Lanka (CBSL), Vasantha Alwis has stated.
He made this statement during a press briefing held at the Central Bank of Sri Lanka yesterday (July 23).
Alwis said although they have noticed companies charging additional fees, doing so is not permitted under the agreements between the banks and the said merchants.
"If any institution imposes an additional fee on digital transactions, customers should immediately lodge a complaint with the bank that issued their card," he advised.
"It is...
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