Tata Elxsi has found that over 29% of customer churn can be linked to poor video QoE: Nagu Gopalakrishnan
New Delhi, April 15 -- Nagu Gopalakrishnan - Product Director & Principal consultant, OTT and QoE solutions at Tata Elxsi - briefly interacted with Voice&Data to explain how his company's FalconEye QoEtient platform is critical for improving an operator's commitment to offering Quality of Experience (QoE) in video delivery/streaming to subscribers at a time of lockdown caused by COVID-19.
Few Excerpts:
V&D: Quality of Experience (QoE) in video delivery/streaming is now a priority choice when it comes to choosing a network service provider for subscribers. In your opinion, how does this quality matter?
Nagu: For the past 3-4 years, video share has been hovering around 65-75% of the total internet traffic. With COVID-19 forced lockdowns ...
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