US Patent Issued to Zoom Communications on Nov. 25 for "Avoiding routing of contact center requests to poor environments" (Ohio, California, Massachusetts, North Carolina Inventors)

ALEXANDRIA, Va., Nov. 25 -- United States Patent no. 12,483,655, issued on Nov. 25, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Avoiding routing of contact center requests to poor environments" was invented by William Thomas Bernabe (Northborough, Mass.), Benjamin Joseph DeStephen (Hillard, Ohio), Kausar Maqbool Hassan (Cary, N.C.) and Michael Ian Stromar (Rocklin, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A contact center request is received from a user device. Respective sets of characteristics associated with respective agent devices are determined. The contact center request is routed to an agent device of the respective agent devices based on the respective sets of characte...