ALEXANDRIA, Va., June 17 -- United States Patent no. 12,315,509, issued on May 27, was assigned to Truist Bank (Charlotte, N.C.).
"Optimized virtual assistant for connecting a user to a live agent" was invented by Alex Heath Misiaszek (Cornelius, N.C.), Mary Kim Clouser (Summerville, S.C.), William Christopher Hawks (Charlotte, N.C.), Kimberly C. Steudtner (Louisville, Ky.), Kyla Smith (Moss, Tenn.), Christopher Alexander Tase (Sparta, Tenn.) and Yadhira Haydee Arroyo (Chicago).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system is provided that can provide a virtual assistant that can receive inputs from a user and can provide responses to the user. The system can perform natural language processing on t...