US Patent Issued to Oracle International on Aug. 12 for "Applying a machine learning model to generate a ranked list of candidate actions for addressing an incident" (California, Florida, Montana Inventors)

ALEXANDRIA, Va., Aug. 12 -- United States Patent no. 12,387,222, issued on Aug. 12, was assigned to Oracle International Corp. (Redwood Shores, Calif.).

"Applying a machine learning model to generate a ranked list of candidate actions for addressing an incident" was invented by Jens Olof Lundell (Santa Cruz, Calif.), Terrence Alan Moltzan (Bozeman, Mont.) and Lucas G. Cusimano (Holmes Beach, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques for providing candidate actions to a service agent based on a customer incident and associated attributes are disclosed. In one or more embodiments, a customer incident response system allows a customer support team to leverage a data ecosystem available to p...