US Patent Issued to Intradiem on Sept. 16 for "Live-monitoring to trigger agent instance modification actions via an in-house management network" (Georgia, Kansas, Florida, Texas Inventors)

ALEXANDRIA, Va., Sept. 17 -- United States Patent no. 12,418,451, issued on Sept. 16, was assigned to Intradiem Inc. (Marietta, Ga.).

"Live-monitoring to trigger agent instance modification actions via an in-house management network" was invented by Matthew Grady McConnell (Johns Creek, Ga.), Christopher Powell Busbee (Marietta, Ga.), Kevin Wilson (Bradenton, Fla.), Eric Victor Drucker (Roswell, Ga.), Jennifer Christine East (Milton, Ga.), Michael Carl Jarus (Suwanee, Ga.), Jennifer Lee (Hays, Kan.) and Harper Flores (Cleveland, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computer-implemented method for managing a contact center one or more processors in a management network (a) receiving, from an...