US Patent Issued to Infosys on Nov. 4 for "Method and system for determination of personality traits of agents in a contact center" (Indian Inventors)

ALEXANDRIA, Va., Nov. 6 -- United States Patent no. 12,462,211, issued on Nov. 4, was assigned to Infosys Ltd. (Bangalore, India).

"Method and system for determination of personality traits of agents in a contact center" was invented by Vishal Manchanda (Bangalore, India), Amit Kumar (Bangalore, India), Venugopal Subbarao (Bangalore, India) and Janupalli Pranay (Bangalore, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "This disclosure relates to method and system for determination of personality traits of agents in a contact center. The method includes retrieving textual data corresponding to a conversation between a first agent and a first customer. The method further includes generating a natural lan...