US Patent Issued to Capital One Services on July 22 for "Identifying high effort statements for call center summaries" (North Carolina, Virginia, New York Inventors)

ALEXANDRIA, Va., July 23 -- United States Patent no. 12,367,345, issued on July 22, was assigned to Capital One Services LLC (McLean, Va.).

"Identifying high effort statements for call center summaries" was invented by Aysu Ezen Can (Cary, N.C.), Zachary S. Brown (Midlothian, Va.) and Chris Symons (Hilton, N.Y.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls to provide communication summaries that capture effort levels of statements made during interactive communications. For a given call, the system receives a transcript as the input and generates a textual summary ...