US Patent Issued to Bank of America on Sept. 30 for "Simulator of production scenarios in a non-production downstream environment" (Texas Inventors)

ALEXANDRIA, Va., Sept. 30 -- United States Patent no. 12,431,133, issued on Sept. 30, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Simulator of production scenarios in a non-production downstream environment" was invented by Emad Noorizadeh (Plano, Texas), Donatus Asumu (McKinney, Texas) and Rajan Jhaveri (Plano, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for simulating a historical call is provided. Methods may receive a communication between a human caller and an interactive voice response system. The communication may have occurred within a production environment. The communication may include utterances communicated by the human caller, responses presented to the human cal...