US Patent Issued to Bank of America on Oct. 28 for "System and method to integrate microservices in interactive voice response (IVR) operations" (Texas, Washington, New Jersey, California, Connecticut Inventors)

ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,456,463, issued on Oct. 28, was assigned to Bank of America Corp. (Charlotte, N.C.).

"System and method to integrate microservices in interactive voice response (IVR) operations" was invented by Amiya R Sahoo (Frisco, Texas), Scott S Randrup (Sammamish, Wash.), Robert E Lutzkow (Phillipsburg, N.J.), Sergey Alexandrov (Somerset, N.J.), Nipun Mahajan (Lawrenceville, N.J.), Yogesh Raghuvanshi (Pennington, N.J.), Anand Daniel (Little Elm, Texas), Dinesh Kumar Agrawal (Forney, Texas), Dhiraj Jain (Canyon Country, Calif.), Chung Han (Farmington, Conn.), Ruma Balse (Plano, Texas) and Sivakumar P Nagarajan (Allen, Texas).

According to the abstract* released by the U.S. Patent & Trademark Off...