ALEXANDRIA, Va., June 12 -- United States Patent no. 12,301,761, issued on May 13, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Intelligent routing signaling system" was invented by Nipun Mahajan (Lawrenceville, N.J.), Amit Mishra (Chennai, India), Yogesh Raghuvanshi (Pennington, N.J.), S. B. Pravin Kumar (Nagercoil, India), Balaji Sugumar (Chennai, India) and Yaksh Kumar Singh (Uttar Pradesh, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "Arrangements for intelligent call routing are provided. Audio data from a call between an agent device and a user device may be received and a topic of the call and metadata may be extracted from the audio data. The extracted topic and metadata may be co...