US Patent Issued to Avaya Management on Dec. 2 for "Real-time provision of guidance to sales-focused agents of a contact center based on identifiable background sounds" (Colorado Inventors)

ALEXANDRIA, Va., Dec. 2 -- United States Patent no. 12,488,795, issued on Dec. 2, was assigned to Avaya Management LP (Morristown, N.J.).

"Real-time provision of guidance to sales-focused agents of a contact center based on identifiable background sounds" was invented by Rusty Gerald Nelson (Brighton, Colo.), Paul Roller Michaelis (Louisville, Colo.), Kevin Archer (Brighton, Colo.) and Gregory Paul Schin (Highlands Ranch, Colo.).

According to the abstract* released by the U.S. Patent & Trademark Office: "The technology disclosed herein enables provision of sales guidance to an agent on a real-time communication session based on background sound identified during the communication session. In a particular embodiment, a method includes rece...