US Patent Issued to AFINITI AI on June 24 for "Contact center system" (Maryland, Virginia, Puerto Rico, Indiana Inventors)

ALEXANDRIA, Va., June 25 -- United States Patent no. 12,341,928, issued on June 24, was assigned to AFINITI AI Ltd. (Dublin).

"Contact center system" was invented by Ittai Kan (McLean, Va.), Ain Chishty (Rockville, Md.), Blake Jay Riley (Indianapolis) and Zia Chishti (San Juan, Puerto Rico).

According to the abstract* released by the U.S. Patent & Trademark Office: "A pairing module comprising a memory storing contact center information that i) identifies a first set of available agents that are available to be paired with a contact and ii) identifies a first set of available contacts that are waiting to be paired with an available agent. The pairing module further comprises a contact/agent (C/A) pair selector that functions occasionally ...