Chennai, Aug. 13 -- Southern Railway has set a benchmark in passenger care achieving an exceptional First Response Time (FRT) of just 8 minutes through its grievance redressal platform
RailMadad by coming to aid of an injured passenger in a running train.
In a commendable display of efficiency and coordination, Indian Railways' RailMadad system came
to the rescue of a male passenger suffering a severe leg injury while travelling in the last General Second Class (GS) coach on August 8, 2025, Southern Railway said today.
The incident unfolded when railway staff received an urgent alert reporting that the passenger had sustained a deep leg cut resulting in heavy bleeding.
The request for help was immediately forwarded to the relevant div...