Nigeria, Dec. 10 -- The Nigerian Civil Aviation Authority (NCAA) has announced that airlines that fail to refund passengers within 14 days of flight cancellations or delays may face sanctions, particularly if the affected passengers request refunds.

According to the authorities, noncompliance with NCAA Part 19 regulations will now result in instant penalties.

The Nigeria Civil Aviation Authority's (NCAA) Director of Public Affairs and Consumer Protection, Michael Achimugu, issued a warning: airlines that do not issue refunds within the 14 days specified in the NCAA regulations 2023 may face penalties.

Achimugu clarified that he had worked with airlines for a full year, listening to their problems and working together to improve custome...