Critical satisfaction gap found among frontline workers
United States, Jan. 21 -- While hybrid work policies continue to evolve for office-based employees, a significant portion of the workforce faces entirely different workplace challenges. JLL's Workforce Preferences Barometer research on The Forgotten Workforce reveals that frontline workers, including retail and healthcare employees, bank branch staff, factory and lab warehouse workers and lab and education personnel, report consistently lower satisfaction despite working in purpose-built facilities designed for their specific functions.High-performing frontline environments include factors that go beyond operational efficiency. The research points to five key recommendations: designing infrastructure that supports flexible scheduling; prior...
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