New Delhi, Feb. 13 -- A customer of the food delivery platform Swiggy has complained about a delivery experience from the company on the social media platform Threads on February 12, 2025. She explained how Swiggy Instamart delivered damaged goods and offered a faulty coupon after complaining about the service.

Following the incident, Swiggy reissued the coupon, which the customer claimed to be expired.

Swiggy Instamart customer Pushpa Singh Bhowmick in a post on Threads wrote,

"@swiggy_instamart @shearshah l am harassed by the swiggy services first they delivered damaged goods then offered me some random coupon which never worked, then again your CS team reissued it. Again I unable to use it, and now your team is saying it is expired!...