KUALA LUMPUR, April 20 -- Pos Malaysia's group chief executive officer Charles Brewer has apologised to the staff member involved in a March 19 incident regarding a damaged uniform and to anyone affected by his comment.

The company also said it had taken immediate action by engaging directly with the employee, and the matter has since been resolved.

"He (Brewer) acknowledges that he should have responded with greater empathy and commits to continuing to foster a respectful and supportive environment for all Pos Wiras," it said in a statement.

Pos Malaysia said it would improve internal procedures to ensure faster and more efficient uniform replacements.

These improvements are aimed at better supporting employees in delivering their se...