Why Dukaan Tech Must Go Beyond Downloads, Help With Customer Retention
India, April 10 -- For decades now, local shops around you have provided daily essentials, groceries, etc. They would accept payments in cash, place an order if there is a particular item you are looking for, and all was well. They managed to survive the constant onslaught of big retailers, supermarkets, and e-commerce giants.
Last year saw a minuscule-sized virus confine us within our concrete boxes, and without these local shops, we would not have made it through the year. Over 10+ million local shops have played a significant role for decades, and this pandemic has nothing but reinforced their importance in our lives. However, it turns out that these millions of small shops have now become the next big target of tech firms to integrat...
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