India, Dec. 5 -- Pune - A new toll-free helpline launched for students using Maharashtra State Road Transport Corporation (MSRTC) buses has received 308 complaints within just one week of its launch, highlighting the travel problems faced by school and college students. The helpline, 1800221251, was introduced on November 26 to ensure student safety and smooth daily travel, and the large number of complaints has helped the transport body identify the gaps in its service.

As per the information given by the MSRTC administration, students reported issues such as buses not arriving on time, buses skipping designated stops, and pass-holding students being denied entry, especially on long-distance routes. These complaints have now been taken ...